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Manager, Education Experience

Manager, Education Experience

The BrainStation Education Experience team works to reinvent the traditional educational experience. Students and educators will be in contact with you on a daily basis as they move through their professional development journey in digital skills learning.  Your role is to support them throughout this process to ensure success and excellent customer service throughout.  As the Manager, Education Experience, you’ll get to define what this looks like.

Responsibilities

  • Work with the Coordinator, Education Experience to develop and execute the best experience for students, educators and alumni at BrainStation
  • Build and maintain a pipeline of industry-leading professionals to be educators at BrainStation
  • Manage and develop part-time educator relationships, leading BrainStation on-boarding, course debriefs and reviewing feedback  
  • Identify opportunities to improve course delivery to Director, Education Experience
  • Oversee course setup and preparation to ensure a smooth handoff to educators for course delivery
  • Coordinate logistics with Operations team to ensure the best student experience both in-person and online
  • Develop and maintain Alumni relations program to build BrainStation’s community
  • Participate in the local tech community and build the BrainStation brand beyond our campus
  • Mentor Education Experience Coordinators to grow professionally and develop within the BrainStation team

Successful candidates will have

  • Bachelor’s degree in an education or business-related discipline
  • 3-5 years experience in a customer or client facing role
  • Experience in hiring and managing people
  • A proven work ethic with utmost integrity and desire to excel and succeed
  • A passion for all things tech and digital
  • Strong attention to detail
  • Professional verbal and written communication skills, including public speaking experience
  • A dedication to creating memorable experiences
  • Startup experience is an asset; ability to thrive in a dynamic, high-growth business environment

Perks and Benefits

  • Flexible Vacation Policy
  • Health & Wellness Programs
  • Culture of Learning & Development
  • Fully-Stocked Kitchens & Lounges
  • New Shiny Device Upgrades
  • Monthly Socials & Team Outings

About BrainStation

BrainStation is a global leader in digital skills training and development, with courses, workshops, events, and corporate training offered online and in state-of-the-art campuses in New York, Toronto, and Vancouver. Founded in 2012, BrainStation has worked with over 250 instructors from the most innovative companies, developing cutting-edge, real-world digital training for more than 50,000 professionals and some of the largest corporations in the world. By 2025, BrainStation will have innovation hubs around the world, and will  be empowering young minds, powerful politicians, fortune 500 CEOs, and the newest wave of disruptive innovators, on campuses and online.

Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

 

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